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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended

Public Website

N/A

N/A

Personal Internet Banking / Mobile Banking Service

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *

Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **

Service Down

Service Down *

Service Down **

Insurance Dashboard

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *

Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **

Service Down

Service Down *

Service Down **

Credit Card Phone Service / Phone Banking Service

 Sunday, 9 November 2025 (03:00 A.M. ~ 07:00 A.M.)

Service Down

Internet Credit Card Service / HSBC Card+

N/A

N/A
Credit Card Mobile Statement

N/A

N/A

Visa Debit Card

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *

Service Down

Service Down*

ATM Machine

 

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 03:00 A.M.) *

Service Down

Service Down*

Online Transaction with OTP Security Verification (include credit card and debit card)

 N/A

N/A

Saving Account Online Application

N/A

N/A

Personal Loan Online Application

 N/A N/A

Credit Card Online Application

N/A

N/A

Credit Card Event Register Platform

 N/A N/A

Credit Card MGM Application

N/A

N/A

Credit Card transaction Notice

N/A

N/A

eBill (payment)

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 03:00 A.M.) *

 Service Down
Service Down *

i-Invest for online unit trusts/i-Invest for online trading

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *
Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **

Service Down

Service Down *

Service Down **

My investment portfolio

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *
Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **

Service Down

Service Down *

Service Down **

Global Transfers

Sunday, 9 November 2025 (05:00 A.M. ~ 07:00 A.M.)

Service Down

FX Order Watch

 Sunday, 2 November 2025 (00:00 A.M. ~ 06:00 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 06:00 A.M.) *
Sunday, 16 November 2025 (00:00 A.M. ~ 06:00 A.M.) **

Service Down

Service Down *

Service Down **
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected

Public Website
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *

Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected

Insurance Dashboard
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *

Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected

Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing Sunday, 9 November 2025 (03:00 A.M. ~ 07:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Visa Debit Card
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down*
Services Affected

ATM Machine
Maintenance Date and Timing

 

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 03:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down*
Services Affected

Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing N/A
Function Affected/Suspended

N/A
Services Affected

Saving Account Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Loan Online Application
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

Credit Card Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card Event Register Platform
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

Credit Card MGM Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card transaction Notice
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

eBill (payment)
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)

Sunday, 9 November 2025 (00:00 A.M. ~ 03:00 A.M.) *
Function Affected/Suspended
 Service Down
Service Down *
Services Affected

i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *
Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected

My investment portfolio
Maintenance Date and Timing

Sunday, 2 November 2025 (00:00 A.M. ~ 07:15 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 07:00 A.M.) *
Sunday, 16 November 2025 (00:15 A.M. ~ 05:15 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected

Global Transfers
Maintenance Date and Timing

Sunday, 9 November 2025 (05:00 A.M. ~ 07:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected

FX Order Watch
Maintenance Date and Timing Sunday, 2 November 2025 (00:00 A.M. ~ 06:00 A.M.)
Sunday, 9 November 2025 (00:00 A.M. ~ 06:00 A.M.) *
Sunday, 16 November 2025 (00:00 A.M. ~ 06:00 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click hereclick here to read more about loss reporting services on other credit card issuance institution.(THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)