Notices

At HSBC, we're committed to helping our customers overcome any financial management difficulties they may be experiencing. We understand our customers may go through difficult times and that's when you need someone on your side the most.

Do you have an unpaid Personal Loan, Credit Card or Cash Card with HSBC? Are you having difficulty repaying your debt? Do you need advice about debt negotiation? Our debt management executives are happy to help you with your Debt Relief Application and Negotiation or with submitting the Debt Relief Application to your Prime Bank following government sponsored “Inter-bank Debt Relief Program (IDRP)”. Prime Bank will lead a project to review your financial weakness on the basis of your actual income/expenditure document. Then Prime Bank will provide you a tailor-made Debt Repayment Scheme which fits your needs as well as help you solve your financial difficulties.

We remind you that there are several illegal agencies in the market trying to defraud you. We highly recommend you to contact us directly through the phone number or email address provided on this page and verify any agency attempting to act on your behalf.

Get in touch

Customer Service Center : 02 8072 3000

Service Hours: Mon to Fri, 09:00AM to 07:00PM

Debt Negotiation Mailbox : DNMTWM@HSBC.COM.TW

Please include your contact info (name, ID number, preferred time for our contact)

Our service specialist will contact you and provide advice.

The following additional information may also be of use

How to process IDRP, FAQ, IDRP Application Form, Contact Info of Inter-banks…etc.

The Bankers Association of the Republic of China (BAROC)

HSBC has revised the following terms and conditions with effect from 22 Jan 2024: Article V.V-1. (IV) regarding limits on deposit amount via ATM with Visa Debit Card. Please click the link for more detailed information.